What happens after I place an order?

Order Confirmation
You will receive a confirmation email to the email address you provided. Please kindly check your order information and let us know any changes to be made as soon as possible. If you have trouble seeing our email, please check your Spam or Junk folder or call us at (778)858-8819 and we will resend the email. Your order status can also be checked by logging into My Account or emailing us at uhandcraft@hotmail.com

Track Your Order
An email containing your invoice and the tracking information of your order will be sent after your purchase is shipped. You’ll receive a tracking number within 3-5 business days, simply enter the tracking code that was on your shipping confirmation email into the tracking page below and you’ll have a real time update to your package location.

Any promotions or discounts?
We strive to offer our customers the best products with the lowest prices, including a price match guarantee. We will price match any advertised price on the internet or printed media for the same product. Please see Promotions for the newest updates.

How do I make a payment?
We accept PayPal for online payments. If an error incurred at checkout, please check the following are input correctly:

  • Name of card holder
  • Card number
  • Card type
  • Billing address
  • Expiration date
  • Still experiencing problems? Please contact your card issuing bank for details.

Do you ship to the US?
Yes, we do. The estimated time of delivery for US orders is 2-3 weeks. Please call us at (7784)858-8819 for a detailed quote.

Do you price match?
Absolutely! uhandcraft has been serving tens of thousands of customers in the Greater Vancouver Area for years. We have good reputation and loyal customers. We are the largest DIY/Textile wholesaler in Vancouver and offer unbeatable prices. If you find a lower price on the same product we carry, we will do our best to match it! Please be aware of the ridiculously low prices online as they may be frauds. Some may offer products at low prices, but charge extra on shipping and warranties. By purchasing from uhandcraft, you have our promise to your most satisfied DIY experience.